Orders are typically processed within 1–2 business days. Delivery usually takes 3–5 business days depending on your location.

Once your order ships, you’ll receive a tracking link by SMS or email. You can also use the Track Order page on our website.

Orders can only be modified or canceled shortly after being placed. Contact support immediately via Instagram Support if you need assistance.

Yes. You can return or exchange items within 14 days of receiving your order, provided they are unworn and in their original condition.

Contact our support team with your order number and reason for return, and we’ll guide you through the process.

You earn points with every purchase and activity. Points can later be redeemed for exclusive rewards and discounts.

You can log into your CHARBEL™ Club account anytime to track your points, rewards, and referral activity.